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Parents trying to schedule COVID-19 vaccine appointments for elementary school children on Victoria’s new reservation system report mixed results since its delayed launch this afternoon.

Some say the site is crashing, while others have managed to get an appointment. A dozen readers of Age say they haven’t been able to make an appointment for the COVID-19 vaccine for children aged 5 to 11 at a state-run clinic since the system was put into operation at 1 p.m.

A screenshot of an error message on the Victorian government’s COVID-19 vaccine reservation website.

Several complained that the website had crashed as they tried to reserve a slot for vaccines, while others reported difficulties in arranging a photo shoot via the coronavirus hotline.

“I’m trying to log into the system and this is the message I get: Our services are not available at the moment. We are working to restore all services as soon as possible. Please check back soon, ”one reader said. Age.

“Was online at 12:58 pm[pm], initially it looked like it would work, but crashed before I could complete the reservation, ”another said.

Others complained that no date was available before the start of the school year in February.

“The online reservation system asks parents to use the hotline if they are reserving for a child. The phone hotline says they can’t take calls, then ends the call. No option to wait in a queue or receive a callback. Incredibly frustrating, ”said one reader.

Another frustrated parent said: “I have called three times now (and hung up another 5 times; total wait time over an hour) and have been informed that the phone system still cannot book. children 5-11 years old (although the voice recording specified a new option between my first call and subsequent calls, specifically mentioning 5-11 year olds) and it is possible that the online system is experiencing the same problem . Tomorrow seems to be the new estimate. So tired of it.

However, other readers have said they can make a reservation within 10 minutes.

“I logged in at 1:05 pm and had an appointment for my 5-year-old to be vaccinated at 1:15 pm,” said a satisfied reader.

Reader Jeremy said, “I got a date for my 10 year old sister. Was on the system 10 minutes before opening time and it allowed me to book from 12:50.

“Had pre-populated her system information a few days earlier to make it faster. It was super easy and my sister can’t wait to get the shot.

The Victorian reservation system for pediatric vaccines was due to go live earlier this week, but its launch was delayed due to a technical glitch.

You can find out more about the situation here.


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